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1. Pre-sales consultation
Telephone service
Customer service department personnel, sales representatives through the phone to provide customers with advice, the process.
Sales and service
Overall follow up of contact process by external sales staff
Technical service
The process by which project engineers provide solutions to customer requirements
Hospitality services
The process of guiding customers to visit the company and making them deeply impressed by the products and the company.
2. In-sales support
Technical service
By the technical staff to provide customers with various services.
Sales and service
After the signing of the contract, the process of further communication between the external sales staff and customers.
3. After-sales service
The service process carried out by the after-sales service personnel
After-sales telephone return visit
Customer satisfaction survey and return visit
Customer feedback to improve implementation process
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